Privacy Policy

Last updated September 1st, 2023

These terms and conditions ("Terms") govern your access to and use of Kliffit, a software-as-a-service tool ("Service") provided by Kliffit, LLC ("we" or "us"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

Information We Collect

At Kliffit, we value your privacy and are committed to ensuring the highest level of confidentiality and security for your information. Here's what you need to know about the information we collect when you use our Service:

  1. Account Information: When you create a Kliffit account, we collect your name and email address. This information is essential to personalize your experience and enable various features of the Service.
  2. Integrations: For data collected from Google APIs, we adhere to Google's API Services User Data Policy, including the Limited Use requirements. Continue reading for further information.
  3. Chat Interactions and AI Data Sharing: Your chat interactions and data from connected third-party services may be shared with our in-house AI algorithms and OpenAI's GPT model for chatbot functionality. This sharing is essential for the service and is detailed in the section below: "Third-Party and Proprietary AI Tools."
  4. Usage Information: To help us understand how you interact with our Service and enable us to improve your user experience, we collect information about your usage. This may include log data, device information, and other data related to your activities within our Service.
  5. Data Processing: At Kliffit, your data's privacy is a top priority. We process your data in accordance with our Privacy Policy, as well as OpenAI's and Firestore's privacy policies. Continue reading for further information.

We use the information we collect to:

  • Provide, Maintain, and Improve the Service: We use your information to deliver the services you request, maintain your account, and enhance your experience with Kliffit.
  • Respond to Your Requests and Inquiries: Your information helps us respond to your customer service requests, support needs, and other inquiries.
  • Communicate with You: We use your information to communicate with you about the Service, updates, and other informational or promotional content.
  • Analyze and Monitor Usage: We use analytics tools to track how users interact with the Service, which helps us make data-driven decisions for improvements.
  • Detect, Investigate, and Prevent Fraud and Other Illegal Activities: We use your information to protect the security and integrity of the Service by detecting and preventing fraudulent or illegal activities.

Authentication And Authorized Data Access

User authenticates with the 3rd party provider such as Google account. Upon authentication, user allows the application:

  1. Associate user with personal info on Google
  2. See user's personal info, including any personal info user made publicly available
  3. View user's email address

Email address and other credentials of authenticated user, are encrypted and stored in the database of the application, within infrastructure of Google. This can be used to restrict or fully block the service for a particular user in case of the breach of the terms of use. User's authentication credentials can be deleted upon the request.

Revoke Access to Your Google Account

To remove access of the application to your account, you can do it directly in your Google account by following this link: https://myaccount.google.com/permissions

Third-Party and Proprietary AI Tools: OpenAI and In-House AI Models

Our chatbot service employs a sophisticated dual-system approach that integrates our proprietary Artificial Intelligence algorithms with OpenAI's GPT model. This combination allows us to generate contextually relevant and accurate responses based on your interactions and queries.

Data Sharing with OpenAI and In-House Models

Your chat interactions and data from connected sources like Google Analytics, Google Ads, Google Search Console, and Facebook Ads are processed through a dual-system approach. This system integrates both our proprietary in-house AI algorithms and OpenAI's GPT model. Specifically, your private data—including but not limited to chat history, user metrics, and dimensions from these third-party services—is shared with OpenAI for processing. Here's a breakdown of the specific data shared from each source:

  • Chat Interactions: This refers to the text-based interactions you have with the chatbot within the Kliffit platform. The content of these conversations, including your questions and responses. This data aids in refining the AI's ability to comprehend inputs and generate contextually accurate responses.

All of the above-mentioned data sources contribute to improving the chatbot's ability to generate accurate and contextually relevant responses. This processing involves sharing certain data points from your interactions and connected platforms with both our in-house AI algorithms and OpenAI's GPT model. It's important to note that only relevant and necessary data are shared to ensure the effectiveness of the chatbot's functionality.

As of March 1, 2023, OpenAI has updated its data usage policy. Under this new policy, OpenAI will not use the data sent via their API to train or improve their models unless you explicitly opt-in for this purpose. Despite this, it's important to understand that the sharing of your private data with OpenAI is essential for the basic functionality of our chatbot service.

OpenAI retains API data for 30 days for abuse and misuse monitoring purposes. After this period, the data is deleted unless otherwise required by law. For more details, you can read OpenAI's data usage and retention policies.

Firestore Data Storage

While we do not directly store raw data from third-party sources such as Google Ads, Google Analytics, or Facebook Ads, it's crucial to understand that your chat history may contain references to or summaries of data from these services. Retaining this chat history is not just for record-keeping; it's a fundamental component for the seamless functionality of our chatbot service. This chat data is securely stored in Google Firestore, a cloud-based NoSQL database, in compliance with Firebase's data security protocols. Your chat history is retained indefinitely, but you have the option to delete it at any time through the settings in our application.

Opt-Out Options

If you choose to withdraw your consent and opt-out of data sharing with third-party tools, you will no longer be able to use the Kliffit service. The nature of our tool requires data sharing for its basic functionality. Therefore, opting out effectively means discontinuing use of the service.

Agreement

By using our chatbot service, you explicitly consent to your chat data being processed as described above. We ensure that your data is handled securely and in accordance with this privacy policy, as well as OpenAI's and Firestore's privacy policies.

If you do not agree with this policy, please refrain from signing up and using Kliffit.

Google Analytics

Google Analytics is used across sphinxmind.com domain in order to collect information about the users' interactions with the site as well as to identify returning visits, location, device data and engagement signals. Collected data helps to understand the relevancy and general usage of the tool hence, to provide better experience and solutions towards the needs of the users, fix errors and bugs. No data is shared with the 3rd party organizations or individuals.

Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, and customer support.
  • AI Data Sharing: Your chat interactions and data from connected third-party services may be shared with our in-house AI algorithms and OpenAI's GPT model for chatbot functionality. This sharing is essential for the service and is detailed in the section above "Third-Party and Proprietary AI Tools".
  • Compliance with Laws: We may disclose your information as required by law or in response to legal process, including subpoenas, court orders, and requests from law enforcement.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Your Consent: We may disclose your information with your consent.

Your Choices

You can access and update your account information through the Service. You can also unsubscribe from our promotional emails by following the instructions in the email.

Data Retention

We retain the information we collect for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. When we no longer need the information, we will securely delete it or de-identify it. Your chat history is retained indefinitely, but you have the option to delete it at any time through the settings in our application.

Security

We take reasonable measures to protect your information from unauthorized access, use, disclosure, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective.

Contact Us

In order to receive further information regarding use of the Site, please contact us at: [email protected]